Shipping & Delivery Policy

At Menuly, we offer both virtual SaaS utilities and physical dining room hardware:

Because every physical piece is customized with your unique restaurant brand logo, exact table numbering sequence, and color-matched QR code, items are manufactured upon order confirmation:

• Digital Proofing & Print Queue: 12 to 24 hours. Our automated print pipeline verifies QR readability and vector alignment.
• Laser Cutting & UV Printing: 24 hours. Acrylic stands undergo high-durability UV curing to resist restaurant water spills and frequent cleaning wipes.
• Total Dispatch Window: All physical orders are packaged and handed to courier logistics partners within 1 to 2 business days of payment verification.

We ship across all pin codes in India through expedited surface and air courier networks:

To ensure damage-free transit and guaranteed delivery, we partner exclusively with verified domestic logistics operators:

• Blue Dart Express (Priority Air Cargo)
• Delhivery Surface & Express
• DTDC Courier & Cargo
• India Post Speed Post (for remote rural pin codes)

We believe in straightforward, transparent pricing without hidden checkout surcharges:

• Standard Shipping: A flat shipping fee of ₹79 is applied to orders below ₹999.
• Free Shipping: All print shop merchandise orders with a cart value of ₹999 or above qualify for 100% Free Pan-India Delivery.
• Bulk / Multi-Location Orders: Restaurant franchises ordering for multiple outlets can request consolidated freight shipping with custom logistics handling.

As soon as your shipment is picked up from our fabrication hub, you will receive:

• An automated dispatch notification via WhatsApp and Email.
• Your unique Air Waybill (AWB) tracking number with a direct one-click live tracking link.
• Real-time SMS updates on the morning of scheduled delivery.

Our courier partners make up to three (3) delivery attempts before returning a parcel to our central warehouse. To avoid delays:

• Ensure your restaurant address includes landmark references, floor numbers, and an accurate 6-digit PIN code.
• Keep your registered restaurant phone or manager WhatsApp reachable for delivery executive calls.
• If an order is returned due to incorrect address information provided by the customer, a nominal re-shipping fee may apply.

All Menuly acrylic stands and table cards are packed in multi-layer shockproof bubble wraps and corrugated heavy-gauge boxes. In the unlikely event that your parcel sustains transit damage:

Currently, our physical Print Shop caters primarily to food and beverage venues located within the Republic of India. Restaurant partners situated in UAE, Southeast Asia, or Europe who desire custom physical stands may contact our enterprise team for bespoke DHL / FedEx international shipping quotations.

Have an urgent delivery enquiry or need to update your restaurant address before dispatch?